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Privacy policy

Last updated: 1.10.2026

Who we are

Klea Pharmaceuticals LLC (“Klea”, “we”, “us”) is the data controller responsible for your personal data. Our contact details can be found at the end of this Policy.

This Policy explains how we collect and use personal data when you visit our website kleapharma.com, contact us, or work with us as a partner, supplier or healthcare professional.

The types of personal data we collect

Most of the personal data we collect comes directly from you. Some may come from third parties, such as business partners, distributors or publicly available professional sources.

Information you give us:

  1. Contact details: your name, email address, telephone number, company name, job title and business address, provided when you fill in a contact form, subscribe to updates or correspond with us.
  2. Professional information: your organisation, role, area of specialisation and country, where you contact us as a healthcare professional, partner or supplier.
  3. Feedback: information you provide in surveys or feedback requests.
  4. Adverse event and product quality reports: if you report a side effect or product complaint, we collect the details needed to assess and report it, which may include health information about the person affected.
  5. Recruitment information: your CV and application details, if you apply for a role with us.

Information we collect automatically:

Where your browser settings or device allow it, we collect usage data and technical information, such as:

  1. your IP address, device identifier, browser type and language, access times, pages visited and referring URL;
  2. your device model, operating system, time zone and approximate location settings;
  3. performance information and error reports about your use of the website.

Purposes and legal grounds for processing

We process your personal data for the following purposes:

(a) Our legitimate interests, including:

  • responding to your enquiries and managing our relationships with partners, suppliers and healthcare professionals;
  • improving our website, products and services;
  • marketing and communications, including organising events and managing invitations;
  • preventing or resolving claims, disputes or litigation;
  • exercising or defending our legal rights or the rights of others;
  • sharing data with our processors, who process it on our behalf.

(b) Performing a contract, or taking steps at your request before entering into a contract, for example when you become a supplier, distributor or business partner.

(c) Complying with legal and regulatory obligations, including:

  • meeting pharmacovigilance and product safety obligations;
  • responding to requests from and meeting the requirements of health, regulatory and other public authorities in the countries where we operate.

(d) Your consent, for any other specific purpose you have agreed to, such as receiving marketing emails or accepting non-essential cookies.

Where data is needed for a contract or a legal obligation, we may not be able to (i) enter into or continue a relationship with you, (ii) respond to your request, or (iii) meet our legal obligations if you do not provide it.

How long we keep personal data

We keep personal data only for as long as necessary for the purposes described in this Policy, and in line with applicable law. As a general guide:

  • enquiries and correspondence: 2 years after our last contact;
  • business partner and supplier records: for the duration of the relationship plus the statutory retention period;
  • adverse event reports: for the period required by pharmacovigilance regulations;
  • website analytics data: 14 months.
 

Cookies

Our website uses cookies and similar technologies to make it work, remember your preferences and understand how visitors use it.

  • Necessary cookies are required for the website to function and cannot be switched off.
  • Analytics cookies (Google Analytics) help us measure traffic and improve the website. We use them only with your consent.

You can manage your preferences through our cookie banner at any time, or through your browser’s settings. Blocking some cookies may affect how the website works.

Sharing personal data

We may share your personal data with:

  • our employees, where needed for their role;
  • other companies in the Klea group, [e.g. Klea Holding and its subsidiaries];
  • service providers acting on our behalf, such as website hosting, IT, CRM and marketing providers;
  • business partners and distributors, where needed to respond to your request;
  • health and regulatory authorities, where required by law (for example, to report adverse events);
  • professional advisers, courts or law enforcement, where required by law or to protect our rights.

We do not sell your personal data.

International transfers

Your personal data may be transferred to and stored in countries other than your own, including [COUNTRIES, e.g. the United Arab Emirates, where our website is hosted]. Where data is transferred to a country that does not provide an adequate level of protection, we put appropriate safeguards in place in line with applicable law. You can contact us for more information about these safeguards.

Your rights

Depending on applicable law, you have the right to:

  • Access: request a copy of the personal data we hold about you and information about how we use it;
  • Rectification: ask us to correct inaccurate or incomplete data;
  • Erasure or restriction: ask us to delete your data or limit how we use it;
  • Object: object to our processing of your data in certain circumstances. If we cannot stop, we will explain why;
  • Withdraw consent: withdraw consent at any time, without affecting processing carried out before withdrawal;
  • Data portability: receive the data you provided to us in a structured, commonly used and machine-readable format;
  • Complain: lodge a complaint with the relevant data protection authority;
  • Non-discrimination: we will not treat you differently for exercising your rights.

To exercise any of these rights, contact us using the details below.

Automated decision-making

We do not make decisions about you based solely on automated processing that produce legal or similarly significant effects.

Information security

We use appropriate administrative, technical and physical measures to protect your personal data against loss, misuse, unauthorised access and alteration.

Changes to this Policy

We may update this Policy from time to time. Changes take effect when they are posted on kleapharma.com. Please check back regularly.

Contact details

If you have any questions about this Policy or how we process your personal data, please contact us:

Email: contact@kleapharma.com

Phone: +971 4 547 9952

Address: Office No. 1109, Concord Tower, Media City P.O. Box 502180, Dubai, United Arab Emirates